Cancellation & Refund Policy

Effective date: 21 April 2026  |  Last updated: 21 April 2026

At Manas — Centre for Mental Wellness and Counselling, we are committed to a fair and transparent experience for every client. This policy applies to all services offered by Manas, including individual counselling sessions, psychological assessments, the Vimukti de-addiction programme, and corporate wellness programmes.

1. Counselling Sessions

Cancellation by client:

  • Cancellations made 24 hours or more before the scheduled session: full credit or rescheduling at no charge.
  • Cancellations made less than 24 hours before the session: the session fee is non-refundable. You may reschedule once at no extra charge.
  • No-shows without prior notice: session fee is forfeited.

Cancellation by Manas: If Dr. Priya needs to cancel due to an emergency, you will be notified at the earliest and offered the next available slot at no additional cost, or a full refund.

2. Psychological Assessments

  • Free assessments: no payment, no refund applicable.
  • Paid PDF reports (₹299): Once a report has been generated and delivered, refunds are not available. If there is a technical error preventing delivery, we will regenerate and resend the report or issue a full refund.

3. Vimukti De-Addiction Programme

  • Before programme start: Full refund if cancellation is requested before the initial assessment session.
  • Within Week 1: 75% refund of programme fee.
  • Within Week 2: 50% refund of programme fee.
  • After Week 2: No refund. You may pause the programme for up to 30 days and resume at no additional cost.
  • 90-day relapse support (Premium tier): This represents a commitment to extended support sessions, not a guarantee of any specific outcome. Results vary by individual.

4. Corporate Wellness Programmes

  • Cancellations made 7 or more days before a scheduled workshop: full refund.
  • Cancellations made less than 7 days before: 50% of the agreed fee is payable.
  • Monthly retainer programmes: 30-day written notice required for termination. Fees paid for the notice period are non-refundable.

5. How to Request a Cancellation or Refund

Contact us at priya@manas365.com or WhatsApp +91 99818 13224 with your booking details. Refunds, where applicable, are processed within 7 working days to the original payment method.

6. Disclaimer

Manas provides psychological counselling, assessment, and support services. These services are not a substitute for emergency medical or psychiatric care. Outcomes from any programme or session depend on individual effort and engagement and cannot be guaranteed.

Manas — Centre for Mental Wellness and Counselling  |  Shop No. 1, HIG 368, H Sector, Ayodhya Nagar, Bhopal – 462041  |  priya@manas365.com