Cancellation & Refund Policy
Manas Center · manas365.com · Last updated 6 September 2026
You can reschedule or cancel a session up to 4 hours before it starts for a full refund of your deposit or a new slot. Cancellations within 4 hours and no-shows are non-refundable. Approved refunds go back to your original payment method through Razorpay, usually within 5 to 7 business days.
What does this refund policy mean for you?
- You can cancel or move a session up to 4 hours before it starts.
- If you do, you get your deposit back, or we move it to a new time.
- If you cancel later than that, or do not come, the deposit is not refunded.
- That is because the time was kept for you.
- If we cancel, you choose: a full refund or a new time.
- Session packs do not expire. Unused sessions stay yours.
- We may refund unused sessions in a pack if you ask within a reasonable time.
- Refunds go back to the way you paid, usually in 5 to 7 business days.
1. Who we are
This website, manas365.com, and the services offered through it are operated by Manas Center for Mental Wellness and Counselling (“we”, “us”, “our”), a sole proprietorship of Dr. Priya Dubey Sharma, having its registered/principal place of business at Shop No. 1, HIG 379, H Sector, Ayodhya Nagar, Bhopal, Madhya Pradesh 462041, India. Statutory identifiers: Udyam Registration UDYAM-MP-10-0120839 (Micro Enterprise).
Counselling sessions
- You may reschedule or cancel a booked session up to 4 hours before the start time for a full refund of any deposit, or to move the deposit to a new slot;
- Cancellations within 4 hours, or no-shows, are non-refundable, as the slot is reserved for you;
- If we cancel or reschedule, you receive a full refund or a rescheduled session at your choice.
Session packs
- Prepaid packs are non-transferable and do not expire; unused sessions remain available to you;
- Packs are refundable, at our discretion, for the value of unused sessions less any sessions already consumed, where a refund is requested within a reasonable period.
How refunds are made
Approved refunds are made to the original INR payment method via Razorpay, typically within 5–7 business days. To request a refund, contact our Grievance Officer with your order/payment reference.
Grievance Officer & Data Protection Board
In accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, our Grievance Officer is:
Manu Anirudh Sharma
Email: manu@manas365.com
WhatsApp: +91 99818 13224
Manas Center for Mental Wellness and Counselling, Shop No. 1, HIG 379, H Sector, Ayodhya Nagar, Bhopal, Madhya Pradesh 462041, India
We aim to acknowledge grievances within 24 hours and resolve them within the timelines prescribed under applicable law. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.
This policy relates to services provided by Manas Center for Mental Wellness and Counselling. For questions, contact Manu Anirudh Sharma at manu@manas365.com.
What should you know at a glance?
- The policy covers manas365.com and the services of Manas Center for Mental Wellness and Counselling, Bhopal: counselling, Vimukti, Sachetana and POSH.
- It follows India's Digital Personal Data Protection Act, 2023 (DPDP Act).
- Questions or requests go to the Grievance Officer, Manu Anirudh Sharma, at manu@manas365.com or WhatsApp +91 99818 13224.
- See also our privacy policy, data deletion page and contact details.
What are the key facts?
| More than 4 hours before | Full refund of the deposit, or move it to a new slot |
|---|---|
| Within 4 hours | Non-refundable |
| No-show | Non-refundable |
| If we cancel | Full refund or a new session, your choice |
| Refund time | Usually 5-7 business days, to the original payment method |
Frequently asked questions
Yes. Up to 4 hours before the start time you can cancel for a full refund of your deposit or move it to a new slot.
Cancellations within 4 hours and no-shows are non-refundable, because the slot was reserved for you.
You get a full refund or a rescheduled session, whichever you choose.
At our discretion, for the value of unused sessions, where you ask within a reasonable period. Packs do not expire.
Approved refunds are made to your original payment method through Razorpay, usually within 5 to 7 business days. Write to manu@manas365.com with your payment reference.
