Cancellation & Refund Policy

Manas Center · manas365.com · Last updated 6 September 2026

1. Who we are

This website, manas365.com, and the services offered through it are operated by Manas Center for Mental Wellness and Counselling (“we”, “us”, “our”), a sole proprietorship of Dr. Priya Dubey Sharma, having its registered/principal place of business at Shop No. 1, HIG 368, H Sector, Ayodhya Nagar, Bhopal, Madhya Pradesh 462026, India. Statutory identifiers: Udyam Registration UDYAM-MP-10-0120839 (Micro Enterprise).

Manas Center is not registered under GST, as its annual turnover is below the ₹20 lakh registration threshold prescribed for service providers in Madhya Pradesh. Accordingly, no GST is charged on its services.

Counselling sessions

• You may reschedule or cancel a booked session up to 4 hours before the start time for a full refund of any deposit, or to move the deposit to a new slot;
• Cancellations within 4 hours, or no-shows, are non-refundable, as the slot is reserved for you;
• If we cancel or reschedule, you receive a full refund or a rescheduled session at your choice.

Session packs

• Prepaid packs are non-transferable and do not expire; unused sessions remain available to you;
• Packs are refundable, at our discretion, for the value of unused sessions less any sessions already consumed, where a refund is requested within a reasonable period.

How refunds are made

Approved refunds are made to the original INR payment method via Razorpay, typically within 5–7 business days. To request a refund, contact our Grievance Officer with your order/payment reference.

Grievance Officer & Data Protection Board

This policy relates to services provided by Manas Center for Mental Wellness and Counselling. For questions, contact Manu Anirudh Sharma at manu@manas365.com.