POSH Platform: Refund & Cancellation Policy
The Manas POSH annual plan has a 14-day money-back guarantee: cancel within 14 days of paying and you get the full fee back, as long as no signed documents have been issued. After that, fees for the current year are non-refundable and access continues to the end of the paid year.
What does this POSH refund policy mean, in plain words?
- If you cancel within 14 days of paying for the annual plan, you get the full fee back.
- This applies only if no signed documents have been issued to you yet.
- The refund includes any GST and is made within 7 working days of your request.
- After 14 days, the fee for the current year is not refunded.
- You still keep access until the end of the year you paid for.
- Cancelling stops the plan from renewing.
- A training session can be moved if you give enough notice. Once it is delivered, it is not refunded.
- Charges for handling a complaint are not refunded once the work has started.
- To cancel, email or call us. Our details are below.
Last updated: 26 September 2026
This policy applies to purchases made through the Manas POSH Compliance Platform, operated by Manas Center for Mental Wellness and Counselling (“Manas”).
1. Compliance plan
The annual compliance plan (which includes the empaneled external member and ongoing support) is billed in advance for the year, either as an auto-renewing subscription or as a one-time payment for the year. You may cancel at any time; cancellation stops future renewals.
14-day money-back. If you ask to cancel within 14 days of paying for the annual plan, we refund the plan fee you paid in full (including any GST charged on it), provided that no signed documents, such as the external member’s nomination letter, a compliance-status certificate or an audit pack, have been issued to you. Refunds are made to the original payment method within 7 working days of your request. When the refund is made, the plan ends, access to the portal ends and any draft documents may no longer be used. This money-back applies once per company.
After 14 days, or once signed documents have been issued, fees already paid for the current year are non-refundable, and access continues until the end of the paid year. Add-ons such as training or inquiry handling that have already been delivered are not covered by the money-back (see sections 2 and 3).
2. Training sessions
Training is delivered as scheduled. A training session may be rescheduled with reasonable prior notice. Once a training session has been delivered (including delivery of the recording and materials), the fee for that session is non-refundable. A session canceled by you before delivery, with adequate notice, may be rescheduled at no additional cost.
3. Inquiry handling and other one-time charges
Charges for handling a specific complaint or inquiry, additional committee meetings, conciliation and similar one-time services are billed as the service is provided and are non-refundable once the service has commenced.
4. Setup
Standard policy and committee-setup documentation is provided as part of onboarding at no separate charge.
5. How to cancel or request a refund
To cancel your subscription or raise a refund request, email manu@manas365.com or call +91 95843 22224. Eligible refunds, where applicable, are processed to the original payment method within a reasonable period.
6. Statutory records
Cancellation does not affect our obligation to retain compliance records as required under the POSH Act and applicable law.
Related: Terms of Service · Privacy Policy · Refund & Cancellation Policy · POSH Trust & Privacy · POSH compliance with Manas
What should you know at a glance?
- This policy applies to the Manas POSH compliance platform, operated by Manas Center for Mental Wellness and Counselling, Bhopal.
- POSH means the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013.
- Complaint information is confidential under Section 16 of the POSH Act; see POSH trust and privacy.
- Questions: manu@manas365.com or +91 95843 22224; the POSH FAQ answers 62 questions employers often ask.
What are the key facts?
| Money-back window | 14 days from payment, if no signed documents were issued |
|---|---|
| After 14 days | Non-refundable; access continues to the end of the paid year |
| Training | Non-refundable once delivered; can be rescheduled with notice |
| Inquiry handling | Non-refundable once the service has started |
| Setup documents | Included in onboarding at no separate charge |
| Cancel | manu@manas365.com or +91 95843 22224 |
Frequently asked questions
Yes. Cancel within 14 days of paying for the annual plan and we refund the full plan fee, including GST, provided no signed documents have been issued to you.
Fees already paid for the current year are non-refundable, and your access continues until the end of the paid year. Cancelling stops future renewals.
A session cancelled with adequate notice before delivery may be rescheduled. Once delivered, including the recording and materials, it is non-refundable.
No. Charges for handling a complaint, extra committee meetings or conciliation are non-refundable once the service has started.
Email manu@manas365.com or call +91 95843 22224. Eligible refunds go to the original payment method.
