Refund & Cancellation Policy
This policy applies to purchases made through the Manas POSH Compliance Platform, operated by Manas Center for Mental Wellness and Counselling (“Manas”).
1. Compliance subscription
The compliance subscription (which includes the empanelled external member and ongoing support) is billed in advance for the chosen term (monthly, six-monthly, or annual). You may cancel at any time; cancellation stops future renewals. Fees already paid for the current term are non-refundable, and access continues until the end of the paid term. Where a term includes free months as part of a promotional plan, those are provided at the point of purchase and are not separately refundable.
2. Training sessions
Training is delivered as scheduled. A training session may be rescheduled with reasonable prior notice. Once a training session has been delivered (including delivery of the recording and materials), the fee for that session is non-refundable. A session cancelled by you before delivery, with adequate notice, may be rescheduled at no additional cost.
3. Inquiry handling and other one-time charges
Charges for handling a specific complaint or inquiry, additional committee meetings, conciliation, and similar one-time services are billed as the service is provided and are non-refundable once the service has commenced.
4. Setup
Standard policy and committee-setup documentation is provided as part of onboarding at no separate charge.
5. How to cancel or request a refund
To cancel your subscription or raise a refund request, contact Manas via the details published on manas365.com. Eligible refunds, where applicable, are processed to the original payment method within a reasonable period.
6. Statutory records
Cancellation does not affect our obligation to retain compliance records as required under the POSH Act and applicable law.
